Privacy Policy

Click Hive ("Click Hive", "we", "us", "our") is a creative studio providing thumbnail design, video packaging, creative strategy and performance testing services. For the personal information described in this policy, Click Hive acts as the controller where we decide how and why information is used — for example enquiries submitted through this website — and as a processor where we handle material on a client's instructions as part of a project.

Privacy questions, requests and complaints can be sent through our contact page. We aim to acknowledge every privacy request within one working day and to resolve it within 30 days.

This policy covers this website, our contact and enquiry forms, our email and messaging correspondence, and the operational systems we use to deliver client work. It does not cover third-party platforms we link to — such as YouTube, Instagram, LinkedIn, X or community platforms — which are governed by their own privacy policies.

• Details you give us — your name, email address, channel or company name, enquiry type, budget indication and the content of your message when you submit our contact form or email us.
• Project information — briefs, footage, stills, artwork, brand guidelines, scripts, channel analytics exports and other material you share with us so we can deliver work. This may incidentally include personal information about people appearing in or named in that material.
• Correspondence and records — notes of calls and meetings, feedback, approvals, proposals, invoices and payment references.
• Technical information — IP address, device and browser type, referring page, pages viewed, approximate region and error diagnostics generated when you visit this website.

We do not ask for or knowingly collect payment card details on this website, and we do not knowingly collect information from children. We do not collect special category data (such as health or biometric data) and ask that you do not send it to us.

• Responding to enquiries and preparing proposals — legitimate interests, and your consent where you chose to contact us.
• Delivering, reviewing and iterating creative work — performance of a contract with you, or our client's instructions where the work is for an organisation.
• Testing and measuring performance of packaging and thumbnails using aggregated channel data — performance of a contract and legitimate interests.
• Operating, securing and improving this website, including diagnosing errors and preventing abuse — legitimate interests.
• Showing approved work in our portfolio — legitimate interests, subject to any confidentiality terms agreed with the client.
• Accounting, tax and record-keeping — compliance with legal obligations.

We do not use your information for automated decision-making that produces legal or similarly significant effects, and we do not sell personal information.

If you ask to hear from us, or you are an existing client, we may send occasional updates about our services and case studies. Every message includes an unsubscribe link, and you can opt out at any time by replying or contacting us. Opting out of marketing does not stop service messages about live projects.

We keep tracking to a minimum and use strictly necessary cookies plus aggregated, privacy-respecting performance measurement. Full detail, including how to control cookies in your browser, is on our Cookie Preferences page.

• Service providers — website hosting, database, file storage and transfer, email, scheduling, invoicing and analytics providers, each acting on our instructions under contract.
• Trusted collaborators — vetted designers, editors and strategists in our creator network, bound by confidentiality and given access only to what a specific project requires.
• Professional advisers — accountants and legal advisers where necessary.
• Authorities — where we are legally required to disclose, or to establish or defend legal claims.
• Acquirers — if our business is reorganised or transferred, subject to equivalent protections.

Some of our providers and collaborators operate outside the UK and EEA. Where information is transferred internationally, we rely on an adequacy decision where one applies, or on Standard Contractual Clauses (with the UK Addendum where relevant) together with additional safeguards such as encryption in transit and access controls.

Retention periods, including enquiry, project and financial records, are set out in full on our Data Protection & Retention page. In short: enquiries up to 24 months, project working files 12 months after a project closes, approved portfolio material indefinitely, and financial records for the period required by law.

We restrict access to project material to the people working on it, use encrypted transfer and reputable hosting, apply row-level access rules to enquiry records, and require access-controlled links for unreleased content. No system is perfectly secure, so we also keep an incident response process — described on the Data Protection & Retention page.

Depending on where you live, you may have the right to: access a copy of your information; correct inaccurate information; request erasure; restrict or object to processing, including profiling or direct marketing; receive your information in a portable format; and withdraw consent where processing relies on it.

To exercise any right, contact us through our contact page. We may ask for information to verify your identity. We will not charge a fee or discriminate against you for making a request, and we will respond within 30 days (extendable where a request is complex, in which case we will tell you).

If you are in the UK you may complain to the Information Commissioner's Office; in the EEA, to your local supervisory authority. We would appreciate the chance to resolve your concern first.

When we work on a channel or brand's material, that client usually decides how audience and personal information is used. In those cases we act on their instructions, and requests about that data are best directed to them — we will help them respond and will forward requests we receive.

We may update this policy as our services and systems evolve. The "last updated" date above always reflects the current version, and we will highlight material changes on this page or by contacting clients directly where appropriate.