Terms of Service

By using this website or accepting a proposal from us, you agree to these terms. Where you engage us on behalf of a company or channel, you confirm you are authorised to do so and that the organisation is bound by these terms. The order of precedence for any conflict is: a signed agreement, then the accepted proposal or statement of work, then these terms.

You may view, link to and share our pages for your own personal or internal business use. You may not copy or republish our designs, case studies, artwork, copy or code for commercial use; scrape or bulk-download the site; attempt to bypass access controls; or interfere with the site's operation or security. We may change, suspend or withdraw any part of the site at any time.

Each engagement is defined in its own written agreement. Terms are set per client and take precedence over anything general stated here.

Work outside the agreed scope is discussed and confirmed in writing before it begins.

Retainers cover an agreed volume of deliverables per cycle. Unused volume does not roll over unless the proposal says so. Either party may pause a retainer with reasonable written notice; a paused retainer holds no capacity reservation and restart is subject to availability.

• Provide source footage, brand assets, references and approvals promptly.
• Confirm you hold the rights and permissions for all material you send us — including images, footage, likenesses, music, fonts and third-party brand assets — and for its intended use.
• Nominate a single approver so feedback stays consistent and consolidated.
• Comply with the rules of the platforms you publish on, including their policies on misleading thumbnails and metadata.

Delays in assets, feedback or approvals shift timelines accordingly. If an engagement is blocked on your side for more than 30 days, we may invoice work completed to date and release reserved capacity.

On full payment, ownership of the final approved deliverables transfers to you for use on your channels, campaigns and marketing. Until payment is received in full, deliverables are licensed to you for review only and may not be published.

We retain ownership of unused concepts, rejected variants, working and source files, and our underlying processes, frameworks, templates and know-how. Working files can be released on request for an agreed fee where third-party licences allow. Third-party assets (stock, fonts, music) remain licensed on their own terms, and any licence must be held or purchased by you unless the proposal says otherwise.

We may show approved, published work in our portfolio, case studies and social channels unless we have agreed otherwise in writing.

Each party will keep the other's non-public information confidential, use it only for the engagement, and share it only with team members and collaborators who need it and are under equivalent obligations. Unreleased content is treated as confidential by default. These obligations continue after the engagement ends.

Fees, deposits and billing cycles are stated in the proposal. Invoices are payable within the stated terms (14 days unless specified). Quoted fees exclude any applicable taxes, which are added where required. Late payments may attract interest at the statutory rate and we may pause work on overdue accounts after written notice.

Either party may end an ongoing engagement with reasonable written notice (30 days for retainers unless agreed otherwise). Work completed or in progress up to the effective date remains payable, and deposits covering reserved capacity are non-refundable. Either party may terminate immediately for material breach that is not remedied within 14 days of notice, or on insolvency.

We apply proven packaging, design and testing methods, but platform performance depends on factors outside our control including recommendation algorithms, content quality, topic, timing, audience and platform policy changes. We do not guarantee specific views, click-through rates, watch time, subscriber growth or revenue, and any figures shown in our case studies are historical results, not projections.

We will provide services with reasonable skill and care, using suitably experienced people. The website and its content are provided "as is" and we do not warrant uninterrupted or error-free availability. Except as expressly stated, all implied warranties are excluded to the extent permitted by law.

You agree to indemnify us against claims, losses and reasonable costs arising from material you supply, from your use of deliverables beyond the agreed scope, or from your breach of platform rules or third-party rights.

To the extent permitted by law, our total aggregate liability for any engagement is limited to the fees paid by you for that engagement in the 12 months before the claim. We are not liable for indirect, special or consequential loss, or for lost profits, lost revenue, lost views, lost data or loss of goodwill. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be limited.

We may use vetted collaborators and subcontractors from our creator network to deliver work. We remain responsible for the services delivered under the engagement. Third-party platforms and tools you use alongside our work are governed by their own terms.

Neither party is liable for delays or failures caused by events beyond reasonable control, including outages, platform failures, industrial action, natural events or government action. Affected obligations are suspended for the duration of the event.

Our handling of personal information is set out in our Privacy Policy, with security and retention detail on the Data Protection & Retention page.

We may update these terms for future engagements and for continued use of this website. The version in force for an active engagement is the one accepted with your proposal. The "last updated" date above reflects the current website version.

These terms and any dispute arising from them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Before starting proceedings, both parties agree to attempt to resolve the dispute in good faith through our contact page.

If any provision is found unenforceable, the rest remains in force. A failure to enforce a right is not a waiver of it. Neither party may assign the agreement without the other's consent, except to a successor of its business. These terms, together with the proposal, form the entire agreement between us.